Dj77 Frequently Asked Questions (FAQ)

Only one account per person is allowed. Creating multiple accounts may result in all accounts being suspended and balances forfeited.

On the Login page Click the "Forgot Password?" button. An OTP will be sent to your registered mobile number or email — use it to set a new password. The whole process takes under 2 minutes.

Upload a scanned copy of your National ID (NID) or passport along with a selfie. You can do this from the KYC section in your account settings. Verification is usually completed within 24 hours.

To close your account, send a request via Live Chat or support email. Make sure to withdraw your balance before closing. If you need a break for responsible gaming reasons, use the self-exclusion option instead.

Yes, once KYC verification is complete, you can update your mobile number or email from Account Settings. An OTP verification will be required for security purposes.

After 5 consecutive incorrect password attempts, your account is automatically locked for 30 minutes. It may also be locked for security reasons if suspicious activity is detected. Contact support if you need assistance.

You must be at least 18 years old to register on dj77. This is a strict requirement with no exceptions. Accounts belonging to minors are closed immediately.

The minimum deposit is just ৳200. That's enough to start playing most games and qualify for the welcome bonus.

Most withdrawal requests are processed within 5 to 15 minutes. In some cases it may take up to 24 hours. Larger withdrawals without completed KYC verification may take longer.

dj77 does not charge any deposit fees. However, Mobile Pay or Nagad may apply their own transaction charges — these will be shown in the respective mobile banking app.

The minimum withdrawal amount is ৳500. Your account must have a verified mobile number, and the name on the account must match.

Wait 30 minutes first — delays are often caused by network lag. If the deposit still hasn't arrived, contact Live Chat with your Mobile Pay/Nagad transaction ID. Most cases are resolved within 2 hours.

If a withdrawal is rejected, the reason will be sent to you by email. Common causes include incomplete KYC, unmet bonus wagering requirements, or a mismatch between your account name and your mobile banking name. Contact support for help.

Daily withdrawal limits vary by account level. Standard accounts can withdraw up to ৳50,000 per day; verified accounts have a higher limit. Contact support for full details.

Bonus funds cannot be withdrawn directly. They convert to your cash balance only after you meet the wagering requirements specified in the bonus terms.

Using the same number is recommended for security, but it's not mandatory. The number used for withdrawals must be registered in your name.

To convert bonus funds into your cash balance, you need to wager a specified amount. Example: A ৳1,000 bonus with 30x wagering means you must place ৳30,000 in bets. Full terms are listed with each offer.

Log in every day and meet the specified conditions to have your daily bonus credited automatically. Some bonuses need to be claimed manually — check the Promotions page to see what's available.

Any unused bonus funds and associated winnings will be forfeited once the bonus expires. Complete your wagering as soon as possible after claiming a bonus. Bonuses are generally valid for 7 days.

Yes, you can earn a bonus by referring a friend. When your friend registers using your referral code, both of you will receive a bonus. Learn more On the Promotions page View.

A portion of your losses over a set period is returned as cashback. Example: A weekly 10% cashback means if you lose ৳1,000 in a week, you get ৳100 back.

No, accepting a bonus is entirely optional. If you'd prefer not to, simply select "Decline Bonus" at the time of deposit. Withdrawing from a bonus-free deposit is also more straightforward.

Loyalty points are added automatically with every bet you place. Accumulate points and on the Rewards page Redeem for cash, free spins, or special rewards.

Yes, all games on dj77 use RNG (Random Number Generator) technology. Live games are operated by world-class providers with real dealers — there is no room for manipulation.

International cricket — Tests, ODIs, and T20s — is always available. Live betting lets you place wagers in real time while the match is in progress. On the Match Odds page View upcoming match schedules.

Technical issues during a game session are handled in accordance with the relevant game provider's policy. Submit evidence of the issue to support — we will investigate and resolve it.

Yes, winnings from free spins are credited to your bonus balance. Once the wagering requirements are met, they convert to your cash balance and can be withdrawn.

Yes, dj77's Live Casino runs smoothly on both mobile browser and the app. For the best HD video streaming and low-latency experience, make sure you have a stable internet connection.

Multi-table play is available for most slots and Sports Betting. However, there may be some limitations when joining multiple Live Casino sessions at the same time.

New games are added to dj77 every month, with special promotions and free spin offers at launch. on the Latest Promotions page Stay updated.

No. dj77 staff will never ask for your password, OTP, or bank PIN. If anyone does, they are a scammer — do not share any information and report it to us immediately.

Yes, 2FA can be enabled. You will receive an OTP on your mobile each time you log in. Turn it on by going to the Security section in your account settings.

Change your password immediately and notify us via live chat. We'll temporarily freeze your account, investigate the issue, and resolve it as quickly as possible.

dj77 follows international AML (Anti-Money Laundering) standards. If a suspicious transaction is detected, the account will be verified. Keeping your KYC complete prevents any issues.

Logging in from a new or unrecognized device may trigger an OTP verification. This is done to keep your account secure.

Yes, your balance is completely safe. Player funds are kept separate from the company's operating funds. dj77 is obligated to process your withdrawals under all circumstances.

Go to Settings > Security > enable "Unknown sources". Then open the APK file and install it. You can turn off that option again after installation.

Yes — in fact, the app offers exclusive deals and features not available on the website. It also provides push notifications, faster loading, and easier navigation.

When a new version is available, you'll see a notification or banner the next time you open the app. from the Download page Download the latest APK and install it over your existing app — your data will not be lost.

Yes, Fingerprint and Face ID login are supported — as long as your device is compatible. Enable it from the security settings in the app.

Close the app and restart your phone. If the problem persists, uninstall the app and reinstall the latest version. Make sure your device has sufficient storage and RAM.

Set daily, weekly, or monthly deposit limits from your account settings. Decreasing a limit takes effect immediately — increasing one takes 24 hours to apply.

Betting beyond your means, hiding your gaming, being unable to stop, or chasing losses — these are signs of a problem. On the Responsible Gaming page A self-assessment quiz is available.

Never share your login password, keep your device locked with a PIN, and avoid logging in on public devices. dj77 is an 18+ site — keeping your account secure is your responsibility.

Take a break from your account for anywhere between 1 day and 6 months. You won't be able to log in during this period, but your balance stays safe. The account reactivates automatically once the period ends.